Privacy and data protection policy

1. Collection of information

We collect information when you fill in a contact form or a quotation request form. The information that is gathered includes your name, first name, e-mail address and telephone number.

In addition, we automatically receive and record information due to the use of third-party cookies, the nature and purpose of which are described on our page on cookie management.

2. Use of the information

All the information we collect from you can be used to:

– Contact you by e-mail or telephone in response to the request you submitted when filling in a form on the site (contact, quotation request).

– Inform you of news relating to the company and the services it offers

– Improve our site

3. Disclosure to third-parties

We will not sell or transfer your identifiable personal data to third-parties, with the exception of transmission to the legitimate authorities in order to prevent or take measures relating to illegal activities, presumed fraud, situations involving potential threats to the physical safety of persons, violations of our conditions of use or when obliged to do so by law.

4. Data recipients

The collected information is transferred to the necessary internal services in order to deal with the request. For example, in the case of support activities, the regional manager who receives your request may send it to the dedicated consultant who will work with you as well as to supporting services such as the accounts department, which will set up your customer account and arrange for billing.

The collected information may be sent to our partner FNAQPA, of which Gerontim is a subsidiary.

5. Protection of information

We ensure a high level of protection in order to maintain the security of your personal information.

In addition, in order to enable you to read the content proposed on the website, Gerontim has implemented site authentication measures by means of a security certificate. Your connection to the site is therefore secure if you see the address https:// (“s” for secure) in the URL in your browser. This secure connection between your device and our servers gives you the best possible guarantee of secure data transfer.

6. Data retention

We undertake to limit the period of retention of your personal data to 3 years in the case of customers and 2 years in the case of prospects.

7. To unsubscribe

In accordance with the regulations applicable to your personal data, you have a number of rights, and in particular the rights of access, rectification, objection and erasure.

You can exercise your rights by writing directly to

To enable Gerontim to identify you as the person actually in possession of the said rights, you must send Gerontim, by post, a copy of the front and back of your valid identity card and also indicate your e-mail address. In the absence of this proof of identity, Gerontim will not take your request into account.

When the e-mail address supplied by you is used to send you occasional items of information concerning the company, information on associated services, etc., you can, at any time, unsubscribe and ask to receive no further e-mails. To do so, follow the instructions to unsubscribe given at the end of each e-mail.

8. Conditions of modification of the privacy policy

Gerontim reserves the right to modify its privacy and personal data protection policy in order to guarantee compliance with applicable legislation.

Consequently, visitors to the site are encouraged to consult this policy regularly in order to remain informed of any changes that may have been made to it.

Visitors are informed that the most recent update to the present confidentiality policy took place on: 25/10/2019.

9. Consent

By browsing on this site, users/visitors acknowledge that they have read and understood the present privacy and personal data protection policy and accept the associated conditions.

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